Qualitative framework
The framework consists of the categories and subcategories that the automated model will assign the qualitative data to. The framework has multiple categories, each with their own set of sub-categories. A broad overview of the framework is displayed below. Fuller details are available on the Framework details page.
When thinking about the categories and sub-categories, the categories can be thought of as the overarching heading, grouping similar or related topics together in a meaningful way to help end users navigate the framework more easily. The sub-categories are more specific and better reflect the underlying data.
Each sub-category has a description of what the data mapped there covers, for example:
Category | Sub-category | Sub-category description |
---|---|---|
Environment, equipment & catering | Cleanliness, tidiness & infection control | Comments relating to the cleanliness and tidiness of the environment and equipment (for example wards, rooms, toilets, furniture). It also incorporates how timely, efficient, and thorough cleaning/ maintenance staff are in addressing related issues, and the frequency of cleaning. Includes feedback on the rules to prevent the spread of infection e.g., use of PPE/ face masks, and adherence to guidelines in relation to this. |
Here are some examples of qualitative data that would map to the ‘Cleanliness, tidiness & infection control’ sub-category described above:
‘the cleaning lady was thorough’
‘Ward is well organised ,kept clean and tidy’
‘Nice ward was clean and tidy. Toilets was clean and the bay in general.’
‘The ambulance was very clean.’
‘Cleaner ward - dirty.’
‘Wiping bed tables , did this myself as was not done during my 3 day stay.’
‘it was unclean & when I complained about silver fish in the bathroom was told the maintenance men wouldn’t come out for them’,
‘Masks not effective & not worn correctly. No social distancing.’