Patient Experience Qualitative Data Categorisation
This is the website for the NHS England (NHSE) Insight and Feedback Team funded Patient Experience Qualitative Data Categorisation (PatientExperience-QDC) project. This project is being conducted in partnership with the Nottinghamshire Healthcare NHS Foundation Trust Clinical Development Unit Data Science Team.
The aim of this project is develop and test an innovative approach to free text analysis, to support better use of qualitative patient experience feedback gathered through the NHS Friends and Family Test.
There are three main elements to the project:
Creation of a dataset of free text patient feedback that has been labelled with topics, utilising a new categorisation framework which has been developed by qualitative analysts at NHSE.
Pxtextmining: Development and training of machine learning models to automatically categorise unlabelled patient feedback into the categories established in the categorisation framework.
Experiences Dashboard: Development of a user friendly interface to enable the exploration of qualitative patient feedback.
This project concluded in December 2023. The repository migrated from CDU-data-science to The-Strategy-Unit, so many links have been updated.